Forja
Reads every conversation
Once a chat has gone 3 hours in silence, it's considered done and an AI Analyst reads it in full. It costs ~$0.001 per conversation: a fast model, not your budget.
📊 Superpower · AI Watchdog
You find out the customer got upset… after they're already gone.
You don't know how well your bot is actually performing. The Watchdog reads every conversation, rates it, and alerts you in time — before you lose the customer, not after.
› included with Forja + · in your cloud, with your data
01 · Reads every chat02 · Rates across 8 dimensions03 · Alerts you in time04 · Watches the bot's health
Rating
1–5★
per conversation
Cost per analysis
~$0.001
fast model
Conversation closes after
3 h
of silence
Dimensions
8
quality, sentiment, sale…
Watchdog
3 / 30 min
failures in a row → alert
Anti-spam cooldown
6 h
between health alerts
// engine numbers, exactly as they run in production
How it works
01
02
03
04
An analyst that never gets tired.
It reads everything, rates everything — and only speaks up when you actually need to step in.
Rates it across 8 dimensions
Quality from 1 to 5★, customer sentiment, whether it resolved itself, whether a sale was left open, which question it couldn't answer — and it saves a memory of the customer for next time.
Your panel tells the truth
Percentage of conversations resolved without you, upset customers, open sales. Numbers from your real chats, not gut feelings.
Alerts you when it matters
Angry customer or sale at risk → a message straight to your Telegram or WhatsApp. And a separate watchdog keeps an eye on the bot's own health: 3 failures in 30 minutes → alert, with a 6-hour cooldown so it doesn't spam you.
The example
Tuesday, 8 pm.
The Analyst spots an upset customer with an unresolved order — and the alert reaches you instantly. You step in, you respond, customer saved.
// the Analyst flagged her as upset with an unresolved order — the alert went out instantly.